Field notes on AI, IT, and getting things shipped.
- AI · 5
- Podcast · 2
- Operations · 2
- Mid-market · 2
- Governance · 2
- Enterprise · 1
- APRA · 1
- Compliance · 1
- Framework · 1
- Budgets · 1
- Vendors · 1
AI
Podcast — Episode 80: Rethinking AI in the Enterprise with Andrew Welch
Andrew Welch from Cloud Lighthouse on the 80% pilot failure rate, why AI is a marble cake rather than a layer cake, and the three things every IT leader should do on Monday morning.
19 May 2026Read
Operations
Stop using your team as the integration layer
When your SaaS tools don't talk, your humans become the integration layer. The hidden cost is three or four FTEs of manual data shuffling nobody counts.
6 May 2026Read
Operations
The forms paradox: when automation outcosts the work
Most mid-market firms have a work-request form that takes longer to fill in than the task. Here's the three-question test for finding yours — and why it persists.
30 Apr 2026Read
AI
Shadow AI: the productivity gold rush, 18 months on
Eighteen months on, the picture has clarified: bans don't work, blanket permissiveness creates liability, and the firms getting it right do three specific things.
28 Apr 2026Read
AI
Podcast — Episode 79: Agentic AI adoption and governance
Joshua Rubens and I cut through the agentic-AI hype on the latest Leading IT — what's real, what's marketing, and a practical playbook for Australian IT leaders standing up AI agents in 2026.
28 Apr 2026Read
APRA
Navigating CPS 230: ten months in, what's actually changed
CPS 230 went live on 1 July 2025. Ten months later, here's what's working, what's tripping firms up, and where AI genuinely earns its keep — without becoming the compliance silver bullet vendors keep selling.
28 Apr 2026Read
AI
Professional services: use this framework to get ready for AI
Find · Win · Deliver · Learn — the four-stage operating model we use to assess AI readiness in professional services firms, and where the quick wins actually sit.
15 June 2025Read
Budgets
The IT budget squeeze: why ambition without a roadmap leads to frustration
Every IT leader has lived this: the business demands more, then cuts the budget. The fix isn't a louder pitch — it's a better roadmap.
5 May 2025Read
Vendors
Are my tech vendors really working for me?
Most tech vendors quietly steer the relationship. Four moves that put you back in the driving seat.
30 Mar 2025Read