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Careers/Open role

ContractMelbourne (on-site at client sites)· $1,000–1,400/day

Process Discovery Consultant

Melbourne-based BA/consultant who maps how mid-market businesses actually work — the foundation every AI and CIO engagement is built on.

About the role

Most mid-market firms can't tell you what they actually do. They can tell you what's supposed to happen — there's usually a SharePoint folder full of process docs from a 2021 consulting engagement — but ask the operations team how a new property listing actually moves from "we won the listing" to "first rent paid", and you'll get five different answers.

Your job is to build the truthful version. Sit with the people doing the work, watch them do it, write down what's actually happening, and produce process catalogues + system maps that the AI strategy work can be grounded in.

A typical engagement looks like:

  • 2–4 weeks of on-site discovery at a client — interviewing operations staff, observing workflows, mapping system boundaries
  • Process catalogues — building the inventory of every recurring workflow with system mappings, complexity ratings, owners, pain points
  • End-to-end mapping of a chosen worked example — current state vs target state, in Mermaid diagrams
  • Pattern extraction — turning what you observed into recommendations the engineering team can build against

You're not the strategist (that's Tom). You're not the engineer (that's the AI Implementation team). You're the person who makes sure neither of them is solving the wrong problem.

What we're looking for

  • 5+ years as a business analyst, management consultant, operations consultant, or in-house operations leader at a mid-market firm
  • Genuinely curious about how work actually gets done — comfortable saying "show me the form you actually fill in" instead of accepting the diagram
  • Strong written communication — you'll produce documents people read in 6 months and still understand
  • Comfortable with Mermaid, basic process notation, and markdown-first documentation
  • Familiar with at least 2 of: HubSpot, Monday.com, Salesforce, Asana, Jira, ServiceNow, Property Tree, Xero, MYOB, or similar AU mid-market tooling
  • Melbourne-based with right to work in Australia. Most days will be in client offices around the CBD and inner suburbs.
  • Bonus: prior exposure to AI/LLM-powered workflow design — but not required

How we work

  • Client-first — you'll structure most weeks around the client's calendar
  • Truth over theatre — read the forms paradox for the operating principle
  • Markdown-first internally; Mermaid diagrams in markdown; deliverables are git-tracked
  • Honest assessments — if a process doesn't need automating, you say so

What we offer

  • Day rate at the upper end of the AU consultant band
  • Genuinely interesting client mix — financial services, real estate, professional services, mid-market manufacturing
  • Direct line to Tom — no PowerPoint hierarchies
  • Work that has real consequences (your maps drive the engineering team's roadmap)
  • Pipeline currently means we can offer 2–3 days/week ongoing for the right person

How to apply

Apply through this page. Tell us:

  1. The most "this place is a mess" engagement you've handled and how you got it under control
  2. One process map or document you've produced you're proud of (link or screenshot if you can — anonymised is fine)
  3. Your Mermaid / process-notation comfort level
  4. A short note on a moment a client pushed back on what you'd documented and how you handled it

CV optional but appreciated.

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